Shipping- Please allow 3-5 business days for orders to ship from our Warehouse.
Once you've placed your order, be sure to check your inbox. We’ll send you updates along the way. The following shipping options are available with FedEx:
| Shipping method | Cost (USD) | Delivery Time |
|---|---|---|
| Ground | $14.99 | Approx. 3-5 business days* |
| Home delivery | $14.99 | Approx. 3-5 business days* |
| International (outside U.S.) | Calculated at checkout** | Varies depending on location |
A few more things to consider:
- Free continental U.S. Ground shipping for orders that total $100 or more (excluding Alaska & Guam, including Puerto Rico, before taxes & after discounts)
- We ship to APO addresses and P.O. boxes
- All international orders will ship via DHL
- Please expect potential increased delays during heavy sale periods and holidays
- If your order is time-sensitive please contact us via email customerservice@psychobunny.com or chat with us 24/7
We ship anywhere on the globe. Orders placed in countries outside the contiguous United States, may require additional information at checkout, verification during order processing and may take longer to be dispatched. All domestic orders ship FedEx and international orders will ship via DHL. At this time we ship to APO/FPO addresses and PO Boxes unfortunately, we are unable to ship to Ukraine and Russia as many services have been suspended within the region.
We offer complimentary standard shipping on orders over $100 USD (before taxes) within the continental US after discounts and promotion codes are applied. For orders below $100 USD, standard shipping is available for a flat rate of $14.98 USD. Ground shipments typically arrive within 5-7 business days.
If you need your items sooner, we offer an express shipping: 2 business day option for $19.99 USD.
Please note that for orders placed after 11:00 AM EST, 2-day arrivals are not guaranteed.
International shipping is available for the below countries:
Australia, Austria, Belgium, Colombia, Cyprus, Dominican Republic, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Jamaica, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Portugal, Slovakia, Slovenia, Spain, Switzerland, United Kingdom.
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
US SALES TAX
Any applicable sales tax will be calculated at checkout.
Sometimes the following situations can occur with deliveries marked as delivered:
• A neighbor, roommate or maybe the doormen in your building may have accepted the package on your behalf
• The postal carrier left the package somewhere discreet to prevent it from being stolen
• The postal carrier marked the package as delivered a few days in advance
If you still can’t find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 3 business days, please reach out to customerservice@psychobunny.com with your order number and we can help you file a claim with Fedex.
Disclaimer: FedEx can take up to 10 to 15 business days to process a claim. We are not responsible for lost, undelivered, delayed or damaged packages.